Experience
We recently had a existing customer of NAV call us up and ask us to help them out.  They had bought NAV from a different reseller.  It had taken them a year to implement NAV and now that they were live they had a lot of issues that their current partner was reluctant to help them with.  Talks of lawsuit were in the air.  The deal had been a fixed price deal where the expectations were not managed in the sales process.  The owners were disappointed and the staff was exhausted.  Some departments had seen a 100% turnover. Read the rest of this entry »

I struggle with the usability of being notified via e-mail.  I have been to many companies where people have an excessive amount of e-mails being delivered daily.  I often ask these people how they manage to do anything else but read and answer their e-mails.  The routine answers I get back are either a smile of false importance or (for those who are brutally honest) that they simply read perhaps 5% of the e-mails coming in. Read the rest of this entry »

We recently had a discussion with one of our customers regarding foreign currency.  The customer has a bank account in US dollars (USD) but has a few customers that they invoice in Canadian Dollars (CAD).  They in turn get payments in Canadian Dollars that they deposit straight into their USD account. Read the rest of this entry »

When typing into a field with a table relation, i.e. No. in Sales Line, you can use *XXXX where the star is the usual anything in front.  Moreover you can use the ? indicating only one wild character, i.e. ?XXXX. Read the rest of this entry »

In order to get a better view of the runtime weak spots in the client monitor, it is good to clean the SQL cache on the dev/test database periodically:

dbcc freeproccache